PRIVACY POLICY

Introduction

Kinz Trading Pte Ltd ("Kinz Trading", "we", "us", or "our") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA"), the Spam Control Act 2007 ("SCA"), and other applicable laws and regulations.

This Privacy Policy explains how we collect, use, disclose, store, process and protect your personal data when you visit or use our website, submit enquiries, purchase products, communicate with us, or otherwise interact with Kinz Trading.

1. Personal Data We Collect

We may collect:

• Contact information, including your name, company name, email address, telephone number and mailing address.
• Enquiry and quotation information.
• Order, purchase and transaction information.
• Payment-related information processed by authorised payment service providers.
• Technical, device and website usage information.
• Cookie, analytics and advertising information.
• Information voluntarily provided when communicating with us.

We do not intentionally collect sensitive personal data unless it is reasonably required for a specific business purpose or required by applicable law.

2. How We Collect Personal Data

We may collect personal data through a variety of channels, including directly from you, automatically through cookies and analytics technologies, or from authorised business partners and publicly available sources where permitted by applicable law.

3. How We Use Personal Data

We may use your personal data to:

• Respond to enquiries and quotation requests.
• Process and fulfil orders.
• Provide customer and technical support.
• Improve our products, services and website.
• Analyse website performance.
• Prevent fraud and protect our systems.
• Comply with legal obligations.
• Send marketing communications where you have provided consent or where permitted under applicable law.
• Maintain and improve the security, functionality and performance of our website and systems.

4. Cookies and Similar Technologies

Our website uses cookies, pixels, web beacons and other similar technologies to ensure the proper functioning of the Site, improve user experience, analyse website traffic, measure the effectiveness of advertising campaigns, and support the continuous improvement of our products and services.

You may choose to disable or manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the Site.

5. Google Analytics and Google Ads

We use Google Analytics and Google Ads to better understand how visitors interact with our website, analyse website performance, measure the effectiveness of advertising campaigns, improve user experience, and optimise our marketing activities.

These services may automatically collect certain information, including but not limited to:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Click behaviour
• Referring websites
• Advertising interactions
• Conversion data

This information helps us understand user behaviour, improve our website, and evaluate the effectiveness of our online marketing efforts.

For more information about how Google collects and processes data, please visit:
Google Privacy Policy

You may also manage your advertising preferences through Google's available privacy controls.

6. Third-Party Service Providers

We may engage carefully selected third-party service providers to assist us in operating our website, processing payments, delivering products, providing customer support, analysing website performance, conducting advertising activities, and supporting our business operations.

These service providers are authorised to process personal data only to the extent necessary for the services they provide on our behalf and are required to protect such information in accordance with applicable laws and contractual confidentiality obligations.

7. Third-Party Websites

Our website may contain links to third-party websites or online services that are not operated or controlled by Kinz Trading.

These third-party websites operate independently and maintain their own privacy policies. We encourage you to review their privacy policies before providing any personal data.

8. Disclosure of Personal Data

We may disclose your personal data where such disclosure is permitted or required under the PDPA, where your consent has been obtained where required, or where otherwise authorised by applicable law.

We do not sell, rent or trade your personal data to third parties for their marketing purposes.

9. Overseas Transfers

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that recipients provide a standard of protection comparable to that required under the PDPA.

Where appropriate, we will implement contractual or other legally recognised safeguards to protect your personal data during such transfers.

10. Retention

We will retain your personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, to satisfy legal, regulatory, accounting or reporting requirements, or as otherwise required or permitted by applicable law.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise such data in accordance with applicable laws and our internal retention policies.

11. Security

We implement reasonable administrative, technical and physical safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or other similar risks.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through our website.

12. Your Rights

Subject to the PDPA and applicable laws, you may have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete personal data;
• Withdraw your consent to the collection, use or disclosure of your personal data, where applicable; and
• Enquire about how your personal data has been collected, used or disclosed.

We may require reasonable verification of your identity before processing your request.

13. Marketing Communications

Where you have provided your consent, or where otherwise permitted by the PDPA and the Spam Control Act 2007 of Singapore ("SCA"), we may send you newsletters, product updates, event invitations, promotional offers and other marketing communications.

You may withdraw your consent or opt out of receiving marketing communications at any time by using the unsubscribe link provided in our communications or by contacting us directly.

14. Children's Personal Data

Our website is intended primarily for business users and is not directed at children.

We do not knowingly collect personal data from individuals under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it promptly.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to ensure that it remains compliant with applicable laws and accurately reflects changes in our business operations, website functionality, or privacy practices.

Any updates will be posted on this website together with the revised "Last Updated" date. Where appropriate, we may also indicate that changes have been made (for example, by marking the "Privacy Policy" link as "New" or "Updated"). As we are unable to notify each user individually, we encourage you to review this Privacy Policy periodically to stay informed of any updates.

If there is any inconsistency or conflict between the English version of this Privacy Policy and any translated version, the English version shall prevail.

16. Contact Us

Kinz Trading Pte Ltd

Company Registration No.: 201111184C