Product availability is shown on the respective product page. Some products are Special Order Products and are not kept as regular stock.
For the latest availability or ordering information, please contact our team.
产品库存状态会显示在相应的产品页面上。部分产品为特殊订购商品（Special Order Product），不会作为常规库存备货。
如需确认最新库存或订购情况，请联系我们的团队。
Special Order Products are not kept as regular stock. Upon confirmed order, we will arrange the product from the brand or manufacturer and import it as required.
Lead times vary depending on product availability and international shipping arrangements. Please contact us before ordering to confirm the estimated lead time and availability.
特殊订购商品不会作为常规库存备货。订单确认后，我们将根据需求向品牌或制造商安排订购及进口。
交货时间会因产品供应情况及国际运输安排而有所不同。订购前，请联系我们确认预计交货时间及供应情况。
Yes. For bulk purchases, Special Order Products or project-specific requirements, please contact our team for a quotation.
Please provide the product name, required quantity and any relevant specifications so we can assist you more accurately.
可以。如有批量采购、特殊订购商品或项目需求，欢迎联系我们的团队索取报价。
请提供产品名称、所需数量及相关规格，以便我们更准确地协助您。
Yes. Our team can assist with product selection based on your application and technical requirements.
When contacting us, please provide details such as the intended use, operating environment and any relevant technical requirements so we can recommend suitable product options.
可以。我们的团队可根据您的实际应用及技术需求，协助您了解和选择合适的产品。
联系我们时，建议提供用途、工作环境及相关技术要求，以便我们提供更适合的产品建议。
We provide island-wide delivery within Singapore.
International shipping may also be available for selected destinations, depending on the product, destination and shipping requirements. Please contact us for international shipping enquiries.
我们提供新加坡全岛配送服务。
部分国际目的地也可安排配送，具体视产品、目的地及运输要求而定。如需国际配送，请联系我们确认。
Orders with payment confirmed before 3:00 PM are generally dispatched on the same business day.
Orders confirmed after 3:00 PM are generally dispatched on the next business day.
For Singapore orders, delivery generally takes 1–3 business days after dispatch.
Dispatch and delivery times are estimates and may vary due to stock availability, public holidays, courier operations, weather or other circumstances beyond our reasonable control.
下午 3:00 前完成付款确认的订单，通常会于当天安排出货。
下午 3:00 后确认的订单，则通常会于下一个工作日安排出货。
新加坡本地订单出货后，预计配送时间通常为 1–3 个工作日。
实际出货及配送时间可能因库存情况、公共假期、快递服务、天气或其他不可控因素而有所不同。
Yes. Self-collection is available by appointment.
Please contact us in advance to arrange a suitable collection time and wait for confirmation before visiting.
可以。我们提供预约自取服务。
请提前联系我们安排合适的取货时间，并在收到确认后前往取货。
Lead times for Special Order Products vary depending on the brand, product availability and international shipping arrangements, so there is no standard delivery timeframe.
Please contact us before ordering and we will confirm the estimated lead time for the specific product.
特殊订购商品的交货时间会根据品牌、产品供应情况及国际运输安排而有所不同，因此没有统一的交货时间。
请在订购前联系我们，我们将根据具体产品确认预计交货时间。
Eligible products may be returned or exchanged within 7 calendar days of receiving your order.
Products must be unused and remain in their original condition and packaging, including any accessories, manuals and documentation. Prior authorisation may be required for certain returns or exchanges.
Please refer to our Shipping & Returns Policy for full details.
符合条件的商品可在收到订单后的 7 个日历日内申请退货或换货。
商品必须保持未使用状态，并保留原始包装、配件、说明书及相关文件。部分退换货申请可能需要事先获得我们的确认。
完整条件请参阅我们的 Shipping & Returns Policy。
Please contact us within 3 calendar days of receiving a damaged, defective or incorrect product and provide:
Our team will review the information provided and advise you on the appropriate resolution as soon as possible.
请在收到商品后的 3 个日历日内联系我们，并提供：
我们的团队将审核相关资料，并尽快向您提供适当的处理方案。
Product specifications, usage information and other relevant details are provided on the respective product pages where available.
Some professional products may also include technical sheets, user guides or other downloadable documents. If you require additional technical documentation, please contact our team.
产品规格、使用说明及其他相关资料会尽可能提供于相应的产品页面。
部分专业产品也可能提供技术资料、使用指南或其他可下载文件。如需其他技术文件，请联系我们的团队。
For product enquiries, technical requirements, quotations or order-related assistance, please contact us:
KINZ Trading Pte Ltd
3 Soon Lee Street
#04-38 Pioneer Junction
Singapore 627606
Email: sales@kinztrading.com.sg
Tel / WhatsApp: +65 9721 9147
To help us assist you efficiently, please include the product name, intended application and any relevant specifications when contacting us.
如有产品、技术需求、报价或订单相关问题，欢迎联系我们：
KINZ Trading Pte Ltd
3 Soon Lee Street
#04-38 Pioneer Junction
Singapore 627606
Email: sales@kinztrading.com.sg
Tel / WhatsApp: +65 9721 9147
为了让我们更快了解您的需求，建议在联系时提供产品名称、应用需求及相关规格。
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