Last updated: July 2026
At Kinz Trading Pte Ltd ("Kinz Trading", "we", "us", or "our"), we are committed to providing efficient order fulfilment and reliable delivery services.
This Shipping & Returns Policy explains how orders are processed, shipped, collected, returned and refunded when you purchase products through our website.
Orders are processed and dispatched during our normal business days, Monday to Friday (excluding weekends and Singapore public holidays).
Orders placed after 3:00 PM, or on weekends or Singapore public holidays, will generally be processed on the next business day.
During peak periods, inventory adjustments, public holidays, or unforeseen circumstances, processing times may be extended. We appreciate your understanding should any delays occur.
We currently provide island-wide delivery within Singapore.
International shipping may be available for selected destinations upon request. Delivery availability, shipping methods and charges may vary depending on the destination country. Please contact our team for further information before placing your order.
We also offer self-collection by appointment. Please contact our team in advance to arrange a suitable collection date and time.
Shipping charges are automatically calculated during checkout based on the size, weight and delivery destination of your order.
Orders with a total purchase value of SGD 100 or above qualify for complimentary standard shipping within Singapore.
Additional shipping charges may apply for oversized items, heavy goods, express delivery requests or special delivery arrangements.
Estimated delivery times are as follows:
Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to courier operations, weather conditions, customs clearance procedures, public holidays or other circumstances beyond our reasonable control.
Returns or exchanges must be requested within 7 calendar days of receiving your order.
Returns may be accepted under the following circumstances:
For return requests made for reasons other than those listed above, customers will be responsible for all shipping costs associated with returning and, where applicable, reshipping the product.
To be eligible for a return or exchange, the product must:
Returns sent without prior authorisation may not be accepted.
We reserve the right to inspect all returned products before approving any replacement, exchange or refund.
Products showing signs of misuse, improper installation, unauthorised modification, accidental damage or normal wear and tear are not eligible for return.
All return requests will be reviewed by Kinz Trading in accordance with this Shipping & Returns Policy.
Please inspect your order immediately upon receipt.
If you receive a damaged, defective or incorrect product, please contact us within 3 calendar days of delivery.
To assist us in resolving the matter promptly, please provide:
Our team will review the information provided and advise you on the appropriate resolution as soon as reasonably practicable.
Failure to report the issue within the above timeframe may affect our ability to assess and process your claim.
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that the time required for the refunded amount to appear in your account may vary depending on your bank, credit card issuer or payment service provider.
Original shipping charges are generally non-refundable unless the return is due to our error or a confirmed defective or incorrect product.
If you have not received your refund after 15 business days from the date your refund was approved, please contact us for assistance.
If you have any questions regarding shipping, returns or refunds, please contact us:
Kinz Trading Pte Ltd
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